Reference

Your Rights and Our Obligations on m11sot

These terms set out how m11sot operates for accounts in eligible regions — covering your rights, our data practices, and how local payment methods like DANA, OVO, and GoPay interact with your account.

Account Rights & AccessDANA, OVO, GoPay PolicyData Handling RulesJurisdiction-Dependent TermsContact & Dispute Paths
m11sot Your Rights and Our Obligations on m11sot
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling are built into how m11sot operates — not added on. Your data is encrypted in transit and at rest. We collect only what is needed to run your account, process payments through DANA, OVO, or GoPay, and meet the compliance requirements of eligible regions. You can request a copy of your data or ask us to correct it at any time through the email channel.

Data Retention Policy

We keep account and transaction records for as long as required by the applicable laws of your region. Records tied to DANA, OVO, or GoPay payments are retained for the period our payment processors require.

Cookie and Session Handling

We use session cookies to keep your account active while you browse the lobby, and analytics cookies to understand how the platform is used. You can manage cookie preferences through your account or browser settings.

Who to Contact for Data Requests

Direct all data-access, correction, or deletion requests to our support email. Include your registered account ID so we can locate and action your request without delay.

Account Security Practices

Your account login uses OTP verification at each new session. We never ask for your full wallet PIN via chat or email — flag any such request to our support team immediately.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account rights, a data request, or a concern about how a transaction was handled, our support team handles legal and policy queries through the channels below. For formal data or account-deletion requests, use the email channel — this creates a written record we can act on within our stated response window.

Live Chat Support Reach our support team through the live chat icon in your account dashboard. Available around the clock for account-related legal queries, including wallet and payment policy questions.
Email for Formal Requests Send written requests — data access, account closure, or policy disputes — to our support email. We treat this channel as the formal record for DANA, OVO, or GoPay transaction disputes.
Account Help Centre Your account settings page includes a Help section with policy documents and a direct form for submitting legal queries, data-correction requests, and jurisdiction eligibility questions.

Common Questions About Our Legal Terms

These are the questions we hear most from account holders in Indonesia about their rights, data, and how our terms interact with local payment methods like DANA, OVO, and GoPay.

Availability depends on local law and eligible regions. We recommend you check whether online gaming is permitted where you are located before opening or continuing to use an account.

Send a written request to our support email using your registered account ID. We will respond within the timeframe required by the applicable laws of your region and confirm the steps to retrieve your data.

We retain records for the period required by the laws of your eligible region, particularly for transaction data tied to DANA, OVO, or GoPay. After that period, your data is deleted from our active systems.

Yes. Send the transaction reference number and a brief description to our support email. We open an internal review and coordinate with the relevant wallet provider to investigate and resolve the dispute.

Updates are sent to your registered account contact. Keep your notification preferences active in account settings so you receive policy updates as they happen — not after the fact.

We use session and analytics cookies. Session cookies keep your lobby access active; analytics cookies help us improve the platform. Manage or withdraw cookie consent at any time through your account settings or browser options.