Reference

How m11sot Handles Your Personal Information

Your account data — from registration details to wallet transactions via DANA, OVO, or GoPay — is handled with clear purpose and kept only as long as necessary.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or DeleteIndonesia-Region Coverage

Explore the Lobby Read FAQ

What We Collect and Why It Matters

m11sot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your wallet payments, and keep your session secure. This includes your name, email address, phone number, and the payment method you connect — whether that is DANA, OVO, or

1
GoPay. We also log device type, browser session data, and IP address to detect unusual access patterns and protect your account from unauthorised entry. We do not sell your personal data to third parties. Payment transaction records are retained to satisfy financial audit requirements and to
2
resolve any dispute you raise about a deposit or withdrawal. Account activity logs are kept for a defined retention period and then deleted. Where you have given consent for marketing communications, you can withdraw that consent at any time through your account settings. Availability of our
3
services depends on local law and is accessible only in eligible regions. Players in Jakarta and Surabaya, like all users, are covered by the same data-handling standards described here.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Support Team

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Responses are sent to the email address registered on your account, so keep that detail current in your profile settings.

Live Chat Open the chat widget from any page in your account dashboard. Our team handles privacy queries alongside general account help, around the clock.

Email Support Send your data request or privacy concern to our dedicated support address. Include your registered account email so we can verify your identity before responding.

Account Settings For consent changes — such as opting out of marketing messages — go directly to your account settings page. Changes take effect immediately without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency are not afterthoughts here — they are built into how your account works from the moment you register. Below are the four areas where our data practices are most relevant to you.

Encryption and Secure Storage

All data transmitted between your device and our servers is encrypted. Account credentials and payment details linked to DANA, OVO, or GoPay are never stored in plain text.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookie preferences from the cookie banner or your browser settings.

Data Retention and Deletion

Account data is kept for the period required by applicable financial regulations. Once that period ends, records are deleted. You may request early deletion of non-regulatory data by contacting support.

Access and Correction Requests

You have the right to request a copy of the personal data we hold about you, correct inaccurate details, or ask us to restrict how we use your information. Submit requests via live chat or email.

Common Questions About Your Data on m11sot

These are the questions our account holders ask most often about how their personal information is handled. If your question is not covered here, reach out through live chat.

We collect your name, email address, phone number, and the e-wallet details you use — DANA, OVO, or GoPay. Device and session data is also logged to secure your account access.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality agreements.

Transaction and identity records are kept for the period required under applicable financial regulations. Non-regulatory data is deleted sooner. You can request deletion of eligible records via support.

Contact our support team through live chat or email using your registered account address. We will verify your identity and send your data summary within a reasonable timeframe.

Yes. Go to your account settings and update your communication preferences. The change takes effect immediately and does not affect your ability to use the platform.

We use essential session cookies and optional analytics cookies. You can decline non-essential cookies via the cookie banner when you first visit, or adjust them later in your browser settings.

How m11sot Handles Your Personal Information

Reach Our Privacy Support Team

How We Protect and Manage Your Account Data

Encryption and Secure Storage

Cookie and Tracking Controls

Data Retention and Deletion

Access and Correction Requests

Common Questions About Your Data on m11sot

01 What personal data does m11sot collect when I register?

02 Does m11sot share my data with third parties?

03 How long does m11sot keep my account data?

04 How do I request a copy of the data m11sot holds about me?

05 Can I withdraw my consent for marketing messages?

06 What cookies does m11sot use and can I turn them off?

Related pages